Effective Date: 01/07/2024

At Viking Support, customer satisfaction is our top priority. We stand behind the quality of our work and strive to resolve any issues professionally and promptly. Below is our refund policy regarding service appointments and repairs.

1. Service Call Fees

Service call or diagnostic fees are non-refundable once the technician has arrived on-site and performed the diagnostic service. These fees cover the technician’s time and assessment, regardless of whether the repair is approved.

2. Repair Services

We do not offer refunds for completed repairs unless:

The repair fails within 30 days of service, and

The issue is directly related to the work performed by our technician, and

No misuse or unrelated appliance damage has occurred

In such cases, we will re-inspect the appliance and, if found eligible, provide a free re-service or a partial/full refund at our discretion.

3. Parts

All parts used for repairs are ordered specifically for your appliance model. Once installed, parts are non-refundable. However, if a manufacturer defect is identified within the warranty period (typically 30–90 days), we will replace the part at no additional cost.

4. Cancellations

You may cancel or reschedule your appointment at least 24 hours in advance at no charge. Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee.

5. No-Show or Incomplete Access

If our technician is unable to perform the service due to the appliance being inaccessible, unsafe, or the customer not being present at the scheduled time, a service call fee will still apply and is non-refundable.

6. Contact for Refund Requests

If you believe you are eligible for a refund or re-service, please contact us within 7 days of the original appointment:

Viking Appliance Repair